Archived listing. The details below describe a past opening.
We are looking for a ServiceNow Developer to lead the design, development, and enhancement of ServiceNow solutions supporting a federal program. This role will serve as a hands-on technical leader responsible for custom development efforts across the ServiceNow platform, with a strong emphasis on Customer Service Management (CSM).
Key Responsibilities:
· Lead the custom development, configuration, and implementation of ServiceNow solutions and enhancements. · Serve as a technical lead for ServiceNow development initiatives while remaining hands-on with coding and platform customization. · Design and develop solutions across ServiceNow modules, including CSM, ITSM, ITOM, ITAM, CMDB, HAM, and HRSD. · Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, and workflows. · Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions. · Support Agile development processes, including sprint planning, daily standups, backlog refinement, and release activities. · Develop and maintain integrations between ServiceNow and external systems. · Participate in code reviews, technical design sessions, and architecture discussions. · Create and maintain technical documentation, implementation plans, and operational procedures.
Core Qualifications:
· Extensive hands-on experience developing and configuring ServiceNow solutions. · Strong experience with Customer Service Management (CSM), the highest-priority ServiceNow module for this role. · Proven experience leading custom ServiceNow development efforts and technical initiatives. · Demonstrated ability to balance technical leadership responsibilities with hands-on development work. · Experience with ServiceNow platform administration, configuration, and customization. · Strong understanding of ServiceNow modules such as ITSM, ITOM, ITAM, CMDB, HAM, and HRSD. · Proficiency with JavaScript, Glide scripting, workflows, business rules, client scripts, UI policies, and related ServiceNow development tools. · Experience working within Agile development environments. · Strong communication, collaboration, and problem-solving skills. · U.S. Citizen eligible for Public Trust clearance.
Preferred Qualifications:
· Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field. · ServiceNow certifications. · Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, or similar technologies. · Experience integrating third-party LLM APIs with enterprise applications. · Experience with ServiceNow Automated Test Framework (ATF). · Expertise in ITAM disciplines, including Software Asset Management (SAM) and Hardware Asset Management (HAM). · Expertise in ITOM modules, including CMDB, Discovery, and Service Mapping. · Experience with ServiceNow Flow Designer. · Experience developing custom-scoped applications within ServiceNow. · Experience integrating ServiceNow with external enterprise platforms and business systems. · Knowledge of AngularJS, HTML5, CSS, jQuery, and portal development.