We are looking for an experienced and service-oriented Receptionist to support daily front desk operations at a corporate office in Waltham, Massachusetts. This Long-term Contract opportunity is ideal for someone who thrives in a structured environment, communicates confidently with employees and guests, and brings strong administrative and computer skills to a highly visible onsite role. The position requires a welcoming presence, sound judgment, and the ability to keep reception, visitor coordination, and office support activities running smoothly Monday through Friday.
Responsibilities:
- Welcome clients, visitors, vendors, and employees while providing clear direction and maintaining a positive first impression at the front desk.
- Manage incoming telephone calls, route inquiries to the appropriate internal contacts, and respond to routine questions with accuracy and courtesy.
- Oversee visitor registration activity, including sign-in procedures, badge issuance, access coordination, and the maintenance of accurate guest records.
- Maintain logs related to parking, vehicles, keys, and security access materials to support an organized and secure office environment.
- Assist with onboarding and offboarding tasks by preparing access items, coordinating administrative steps, and supporting internal employee transitions.
- Process inbound and outbound mail, deliveries, and packages to ensure timely distribution and proper tracking.
- Contribute to facility and reception performance goals by keeping records updated and supporting reporting tied to operational expectations.
- Handle additional office and facilities-related assignments as needed to support day-to-day workplace operations.
- 5-10 years of experience in customer service, reception, or a similar front-facing administrative role.
- Strong computer proficiency and comfort using multiple office technology tools and digital platforms.
- Excellent verbal and written communication skills, with the ability to interact professionally with executives, employees, guests, and vendors.
- Demonstrated ability to stay organized, manage multiple priorities, and maintain accurate records in a busy office setting.
- Fluency in English.
- Ability to perform light physical tasks such as walking within the office and carrying small packages.
- Prior experience in a corporate reception or office administration environment is preferred.
- Familiarity with visitor management processes, front desk procedures, or basic office operations is a plus.