Archived listing. The details below describe a past opening.
We are looking for an experienced Property Manager to lead daily operations for a luxury residential community in Newport News, Virginia. This role is responsible for balancing resident satisfaction, occupancy goals, and financial performance while ensuring the property is maintained to a high standard. The ideal candidate brings strong leadership skills, sound operational judgment, and a service-oriented approach suited to an upscale multifamily environment.
Responsibilities:
- Direct the overall operation of the apartment community, ensuring excellent presentation, smooth day-to-day performance, and a high level of resident service.
- Guide leasing efforts by tracking occupancy trends, supporting renewals, and driving strategies that strengthen retention and reduce vacancy.
- Address resident questions, concerns, and service requests with professionalism, urgency, and a focus on positive outcomes.
- Lead, coach, and support onsite staff across leasing, administration, and maintenance functions to promote accountability and strong team performance.
- Evaluate key property metrics such as rental revenue, delinquency, expenses, and occupancy to support informed operational decisions.
- Contribute to budget planning, forecasting, and monthly reporting while monitoring receivables, invoices, purchase orders, and community expenses.
- Partner with maintenance staff and external contractors to coordinate repairs, preventative maintenance, and improvement projects on schedule.
- Maintain productive vendor relationships, oversee service agreements, and monitor the quality and cost-effectiveness of contracted work.
- Perform routine inspections of buildings, grounds, and shared spaces to uphold curb appeal and luxury community standards.
- Ensure operations align with lease obligations, company policies, Fair Housing guidelines, and applicable federal, state, and local regulations.
- At least 3 years of experience managing residential or multifamily properties.
- Background overseeing luxury, Class A, or other upscale apartment communities is strongly preferred.
- Prior success supervising onsite teams and developing staff in a property management setting.
- Working knowledge of leasing, resident relations, community operations, budgeting, and financial reporting.
- Experience using Yardi is preferred, along with comfort using Microsoft Office and property management platforms.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Clear written and verbal communication skills paired with a customer-focused, detail-focused approach.
- Demonstrated ability to handle resident issues thoughtfully, solve problems efficiently, and maintain close attention to detail.