We are looking for an experienced Project Manager - Operations to support a patient-focused healthcare technology organization in Nottingham, Maryland. This Contract position will lead operational coordination efforts that improve service delivery, strengthen the patient experience, and align cross-functional teams around efficient execution. The ideal candidate brings a strong background in healthcare operations, patient support workflows, and performance-driven process improvement within a fast-paced environment.
Responsibilities:
- Direct day-to-day operational activities for a patient support and coordination function, ensuring timely, consistent service across the care journey.
- Guide and develop team performance by setting expectations, monitoring outcomes, and promoting a high standard of service for patients and partners.
- Design and refine workflows that improve intake, referral handling, onboarding, and follow-through for patients receiving therapy-related support.
- Partner with clinical, reimbursement, sales, technical support, and operations teams to resolve issues and maintain smooth communication across departments.
- Track service metrics and operational indicators to identify trends, remove bottlenecks, and improve overall efficiency and patient satisfaction.
- Oversee escalation management by addressing complex service concerns and driving timely resolution for patients, caregivers, and providers.
- Support insurance verification, reimbursement coordination, and related operational activities that affect patient access to services and equipment.
- Lead continuous improvement initiatives, including operational changes or transition-related efforts when needed, to strengthen service quality and scalability.
- 5+ years of experience in operations leadership, project management, or service delivery within a healthcare-related environment.
- Demonstrated success managing patient access, care coordination, case management, or customer support workflows.
- Experience leading teams in a call center, patient service center, or similar high-volume support setting.
- Working knowledge of insurance processes, authorization pathways, or reimbursement coordination.
- Strong ability to analyze operational performance and use data to improve service outcomes.
- Effective collaboration skills with the ability to work across clinical, commercial, and support functions.
- Excellent communication, organization, and problem-solving skills in a fast-moving environment.