This Long-term Contract position focuses on entering and tracking partner-submitted orders, coordinating with internal teams, and helping ensure each request moves smoothly from intake through completion. The ideal candidate brings strong customer service instincts, clear communication skills, and the ability to stay organized while handling a high volume of work in a fast-paced environment.
Responsibilities:
- Receive order requests from selling partners and sales contacts, accurately enter information into internal systems, and monitor progress through final completion.
- Serve as a key point of coordination between authorized partners and internal departments to help resolve questions, clarify order details, and maintain steady workflow.
- Review submissions for completeness and accuracy, addressing discrepancies promptly to reduce delays and support timely processing.
- Manage a large volume of transactions while balancing multiple priorities and maintaining a high standard of customer support.
- Communicate status updates clearly to relevant stakeholders and follow up on outstanding items to keep orders moving forward.
- Maintain organized records and documentation related to partner activity, order entry, and service-related interactions.
- Collaborate effectively with teammates and contribute to a responsive, solutions-focused support environment.
- Adapt to changing business needs, including flexible scheduling requirements and evolving operational processes where needed.
- Experience in customer service, sales support, order processing, or a related coordination role.
- Strong data entry skills with a high level of accuracy and close attention to detail.
- Excellent verbal and written communication skills, with the ability to work effectively across partner-facing and internal teams.
- Proven ability to multitask, stay organized, and manage high-volume workloads with minimal supervision.
- Self-motivated approach and demonstrated ability to take ownership of tasks from start to finish.
- Proficiency with general office functions and administrative support activities.
- Telecom industry experience is preferred but not required.
- Availability to work flexible hours based on business needs.