We are looking for a detail-oriented Operations Specialist to support delivery planning and execution for our client in the Manchester, Connecticut area. This Contract position focuses on building efficient route plans, improving order accuracy, and coordinating with store and warehouse teams to keep deliveries on schedule and aligned with service expectations. The ideal candidate brings strong logistics knowledge, confidence working across routing and reporting systems, and the ability to adjust priorities in a fast-paced setting.
Responsibilities:
- Build and refine delivery routes across multiple service areas to improve efficiency, support on-time performance, and align with operational goals.
- Review order information carefully to confirm documentation is complete, validate customer address details, and correct discrepancies before dispatch.
- Use logistics and delivery management platforms to oversee daily workflows, track order movement, and resolve restrictions or special delivery considerations.
- Partner with store associates and depot teams to confirm vehicle capacity, address order issues, and support compliance with timing and site-specific requirements.
- Monitor unassigned or open delivery stops and make routing adjustments that balance distance, volume, truck utilization, and customer experience.
- Evaluate changing business needs such as delivery volume, returns, exchanges, and regional limitations to update plans and maintain service continuity.
- Support operational reporting and analysis by using Excel and related tools to identify trends, improve accuracy, and assist with decision-making.
- Perform additional operational tasks as needed to support delivery execution and departmental priorities.
- High school diploma or equivalent practical experience.
- At least 2 years of experience in logistics, routing, dispatch, delivery operations, or a related function.
- Proficiency with Microsoft Office, including strong working knowledge of Excel.
- Experience using dispatching, work order, or logistics systems such as SAP, SharePoint, DispatchTrack, Citrix, or similar platforms.
- Strong written and verbal communication skills with the ability to coordinate effectively across teams.
- Excellent attention to detail and a proactive approach to identifying and resolving issues.
- Ability to manage multiple priorities in a deadline-driven environment while maintaining accuracy.
Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
