We are looking for a detail-oriented Billing Admin to join a growing service organization in Norwood, Massachusetts. This Long-term Contract position supports both front-end administrative coordination and back-office billing activities, helping each job move smoothly from intake through payment follow-up. The ideal candidate is organized, comfortable communicating with customers and field teams, and able to manage multiple priorities in a fast-paced environment.
Responsibilities:
- Coordinate new job setup by gathering required information, completing intake steps, and creating project records in internal systems.
- Serve as an early point of contact for customers, explaining next steps and ensuring they understand the service process.
- Maintain steady communication with technicians and field personnel to keep job details accurate and workflows on track.
- Provide administrative support that helps organize documentation, schedules, and office activity throughout the life of each project.
- Distribute initial service agreements and related paperwork, confirming that records are completed and properly tracked.
- Monitor incoming payments and follow up with customers when additional billing details or payment information are needed.
- Assist with light billing tasks, including payment status tracking and support for account follow-through.
- Review and track subcontractor work orders to help maintain accurate operational and billing records.
- Experience handling billing support, invoicing coordination, or payment follow-up in an administrative or clerical role.
- Working knowledge of billing functions, billing statements, and computerized billing systems.
- Ability to communicate professionally with customers, office staff, and field teams by phone, email, and in person.
- Strong organizational skills with the ability to manage multiple assignments and maintain accurate documentation.
- Comfort using business software and internal platforms to enter data, update records, and track job activity.
- Attention to detail and follow-through when managing contracts, payments, and supporting documents.
- Prior experience in service, restoration, construction, or a similar operations-driven environment is helpful.
