Customer Service Representative

We are looking for a Customer Service Representative to support learners with timely, thoughtful assistance while delivering a positive service experience. This contract opportunity with potential for a permanent role is based in Minneapolis, Minnesota, and is ideal for someone who communicates clearly, stays organized, and works confidently in a fast-moving support environment. The person in this role will help resolve questions, guide users through technical or service-related issues, and collaborate closely with teammates to ensure consistent support.

Responsibilities:

• Assist learners by responding to questions and concerns with professionalism, empathy, and clear follow-through.
• Investigate service issues, identify practical solutions, and use available resources to resolve concerns efficiently.
• Manage daily support tasks in a timely manner while maintaining dependable attendance and meeting workflow expectations.
• Communicate effectively with team members to share updates, escalate complex matters, and contribute to smooth service operations.
• Use platforms such as Microsoft Office, Outlook, Teams, Zendesk, and other support tools to document interactions and complete assigned work.
• Help users navigate basic device or platform difficulties by providing step-by-step troubleshooting assistance.
• Maintain accurate records of customer interactions, resolutions, and next steps within the appropriate systems.
• Adapt to changing priorities and service needs in a fast-paced environment while continuing to deliver high-quality support.
• Previous experience in customer service, education, academic support, or a similar service-focused setting.
• Strong verbal and written communication skills with the ability to listen carefully and respond clearly.
• Demonstrated problem-solving ability and sound judgment when handling questions or resolving issues.
• Comfortable using computers, smart devices, and common workplace software, including Microsoft Office Suite and Zendesk.
• Ability to type between 45 and 60 words per minute with accuracy and consistency.
• Strong time management skills with a reliable approach to attendance, scheduling, and task prioritization.
• Ability to work effectively with others in a team-oriented environment while also handling responsibilities independently.