Dispatcher

We are looking for a Dispatcher to support facility maintenance operations in the Oil & Gas industry. This contract position with potential for a permanent opportunity is ideal for someone who can keep service activity organized, communicate clearly with technicians and vendors, and help ensure maintenance requests are handled efficiently from start to finish. The role works in a fast-moving environment where strong follow-through, sound judgment, and accurate recordkeeping are essential to daily success.

Responsibilities:

• Build and maintain recurring maintenance schedules across daily, weekly, monthly, and annual service activity.
• Assign work to internal technicians and coordinate external vendors, equipment, and related resources to address site needs effectively.
• Monitor open service requests, repairs, upgrades, and other maintenance matters to drive timely completion and closeout.
• Keep service histories, equipment documentation, and site records current, accurate, and readily accessible.
• Review priorities for incoming calls and ensure each issue receives the appropriate level of urgency and response.
• Order required parts and confirm that warranty claims, approvals, invoicing, and core return processes are completed properly.
• Support technician operations by helping manage vehicle inventory checks and coordinating certification scheduling as needed.
• Gather quotes and proposals, assist with cost comparisons for repair-versus-replacement decisions, and prepare operational reports and maintenance paperwork.
• At least 1 year of relevant experience, with 2 to 3 years of dispatching or service coordination experience preferred.
• Demonstrated ability to deliver strong customer service while balancing business priorities and operational demands.
• Sound decision-making skills with the ability to respond appropriately in a fast-paced service environment.
• Excellent organizational skills with strong time management and close attention to detail.
• Dependable and self-directed work style with a high level of integrity and accountability.
• Proficiency with standard computer systems, business software, and mobile applications used in dispatch and coordination work.
• Experience supporting logistics, customer accounts, or service-related communication is helpful.