We are looking for a Customer Service Specialist to support attendees and exhibitors by delivering responsive, detail-oriented assistance for event-related needs. This is a contract position focused on creating a positive customer experience through clear communication, issue resolution, and accurate information sharing. The ideal candidate is comfortable handling a high volume of inquiries, updating records with precision, and working closely with internal teams to ensure timely support.
Responsibilities:
- Respond to attendee and exhibitor questions by phone, email, or other channels, providing accurate details about events, services, policies, and registration processes.
- Investigate customer concerns, determine appropriate solutions, and follow through to ensure issues are resolved in a timely and thorough manner.
- Conduct outbound outreach to gather buyer information, encourage event participation, support registration efforts, and identify opportunities for additional purchases.
- Maintain complete and accurate customer records by entering, updating, and tracking information within event databases and related systems.
- Assist customers with registration challenges and event-related troubleshooting, offering step-by-step guidance to help them complete required actions.
- Partner with internal departments and fellow support team members to address more complex service matters and improve response effectiveness.
- Monitor recurring customer questions and feedback, then share insights that can help enhance the overall event experience.
- Stay current on product offerings, event details, and company policies so information provided to customers remains accurate and up to date.
- High school diploma or equivalent required; additional education or relevant customer service experience is an advantage.
- Strong data entry and computer navigation skills, including the ability to use online search tools efficiently.
- Working knowledge of Microsoft Office applications, particularly Excel; experience with customer service platforms is helpful.
- Demonstrated ability to remain calm, patient, and attentive to detail when handling difficult customer situations.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Sound problem-solving skills and the ability to evaluate situations carefully to determine next steps.
- Willingness to travel as needed to provide support for events.
- Experience in trade shows, events, or hospitality environments is a plus.
