We are looking for an experienced Operations Manager to join a Corporate Trust middle team supporting complex structured credit and syndicated loan transactions in Charlotte, North Carolina. This is a Contract to permanent opportunity for a hands-on leader who brings deep deal administration expertise, strong client communication skills, and the ability to guide day-to-day operations in a fast-paced financial services environment. The role is well suited for a senior operations specialist who can oversee transaction workflows, coach developing team members, and help improve process quality and efficiency across the function.
Responsibilities:
- Oversee the operational administration of structured credit and syndicated loan deals, ensuring transactions are processed accurately and within required timelines.
- Provide senior-level guidance on deal processing activities and serve as a primary resource for resolving complex operational questions.
- Act as an escalation contact for internal team issues and external client matters, driving timely and effective resolution.
- Mentor, train, and support entry-level staff to strengthen team performance, knowledge, and consistency in execution.
- Work closely with trustees and middle office partners to coordinate transaction activity and maintain high service standards.
- Evaluate existing workflows, identify operational gaps, and recommend improvements that increase efficiency and control.
- Manage client communications related to ongoing administration, reporting, and issue resolution.
- Support the onboarding of new transactions and oversee ongoing administrative and reporting requirements throughout the deal lifecycle.
- 5-10+ years of experience in deal administration, corporate trust, structured finance operations, loan administration, or syndicated loan operations.
- Strong knowledge of structured credit transactions, loan mechanics, and the full loan lifecycle.
- Demonstrated understanding of transaction processing, ongoing administration, and trustee-related operational coordination.
- Prior experience in a leadership, supervisory, or team lead capacity within an operations environment.
- Advanced Excel skills, including lookups, formulas, calculations, and pivot tables.
- Experience with Solvas, Wall Street Office, or similar deal and loan administration platforms is preferred.
- Strong verbal and written communication skills with the ability to work directly with clients and internal stakeholders.
- Proven ability to manage multiple priorities, think critically, and contribute to process improvement in a high-volume setting.