We are looking for an Office Services Associate (Repro) to support high-volume back-office operations for a client site in New York, New York. This Long-term Contract position focuses on document reproduction, mail handling, and intake support while helping maintain efficient daily service delivery in a detail-oriented office environment. The role also partners with team members and client contacts to complete time-sensitive requests accurately and with strong attention to service quality.
Responsibilities:
- Manage incoming office service requests by reviewing instructions, confirming job details, and recording work through the appropriate tracking methods.
- Complete reprographics, document intake, scanning, and mail-related assignments in line with established service standards and turnaround expectations.
- Sequence and prioritize tasks effectively to ensure urgent and deadline-driven projects are processed and delivered on time.
- Communicate proactively with clients and leadership regarding request status, completion timelines, and any issues that may affect delivery.
- Perform routine quality checks on completed work to verify accuracy, presentation, and adherence to job specifications.
- Resolve minor copier, scanner, and related equipment issues, and escalate more complex problems when necessary.
- Replenish paper, toner, and other production materials to keep equipment operational and work areas properly stocked.
- Handle confidential files and sensitive materials with discretion while following company and client workplace policies.
- Support additional office services needs, such as reception, hospitality, facilities, or audio/visual coordination, as business demands require.
o Opening #1:
- Sunday-Thursday
- Sunday: 9:00 AM-6:00 PM
- Monday-Thursday: 3:00 PM-12:00 AM
o Opening #2:
- Tuesday-Saturday
- Saturday: 9:00 AM-6:00 PM
- Tuesday-Friday: 3:00 PM-12:00 AM
- High school diploma or equivalent required.
- At least 1 year of experience in office services, copy center, mailroom, or similar administrative support work; experience in legal, financial, or large corporate settings is preferred.
- Working knowledge of document copying, scanning, mail distribution, and general back-office procedures.
- Strong customer service and communication skills with the ability to build effective working relationships with clients and colleagues.
- Excellent attention to detail, organizational ability, and time management skills in a fast-paced environment.
- Ability to make sound decisions independently, solve routine problems, and recognize when escalation is needed.
- Comfortable handling confidential information and meeting physical demands, including standing for extended periods and lifting up to 50 pounds.
- Ability to work overtime or varied shifts as needed in an operations environment that may support extended hours.