We are looking for an Office Services Associate (Repro) to support daily document production and office service operations for a client site. This is a Contract position suited for someone who enjoys working in a fast-paced, detail-focused setting while delivering accurate copy, scanning, and mailroom support. The role also partners with internal team members and client contacts to keep requests organized, completed on time, and handled with a high level of service.
Responsibilities:
- Manage incoming office service requests by reviewing instructions, confirming job details, and recording work through required tracking methods before production begins.
- Produce and finish copy, print, scan, and intake assignments in alignment with site procedures, quality expectations, and agreed turnaround times.
- Coordinate the sequence of active projects so urgent and deadline-driven work is completed efficiently and delivered as scheduled.
- Communicate promptly with supervisors or client contacts when priorities shift, requirements are unclear, or timing issues may affect completion.
- Resolve routine copier, scanner, and related equipment issues, and escalate more complex problems when additional support is needed.
- Replenish paper, toner, and other production materials while maintaining equipment readiness and an organized work area.
- Review completed output for accuracy and presentation, and contribute to quality checks on team deliverables when needed.
- Support additional back-office functions such as mail handling, hospitality, reception, or audio/visual assistance based on business demands at the site.
- Follow client location standards and company policies while using supplies responsibly and maintaining confidentiality for sensitive documents.
- High school diploma or equivalent required.
- MUST have experience using multifunctional printers such as Cannon, Ricoh, Konica Minolta.
- At least 1 year of office services or back-office support experience, ideally within a legal, financial, or large corporate environment.
- Working knowledge of reprographics, document scanning, mailroom processes, and general administrative support procedures.
- Strong customer service and communication skills with the ability to work effectively with clients and cross-functional teams.
- Excellent attention to detail, time management, and organizational skills in a deadline-oriented setting.
- Ability to handle confidential information with discretion and exercise sound judgment in routine decision-making.
- Comfortable standing for extended periods, lifting up to 50 pounds regularly, and working with office production equipment.
- Self-motivated, dependable, and able to adapt to varying shifts or overtime needs in a busy work environment.