We are looking for an Office Services Associate to support daily operational needs across back-office functions. This Long-term Contract position focuses on copy and document production, mail handling, and digital intake while also assisting with related office support services as needed. The ideal candidate brings strong customer service, sound judgment, and the ability to stay organized in a fast-moving, detail-focused environment.
Responsibilities:
- Manage incoming office service requests by confirming job details, reviewing instructions, and recording work accurately in the appropriate tracking logs.
- Complete document reproduction, scanning, mail processing, and intake assignments in accordance with site procedures and client expectations.
- Organize and sequence work based on urgency, service commitments, and delivery timelines to ensure all tasks are finished on schedule.
- Communicate promptly with clients, team members, or leadership when questions, deadline concerns, or production issues arise.
- Inspect completed work for accuracy and presentation, and support quality checks on shared team output when needed.
- Maintain copiers, scanners, and related equipment by replenishing paper, toner, and other supplies and addressing minor operating issues.
- Follow company and client workplace policies while using materials and equipment responsibly and efficiently.
- Support an organized office environment by assisting with additional service needs, which may include hospitality, reception, facilities, or audio/visual coordination.
- High school diploma or equivalent required.
- At least 1 year of experience in office services, copy operations, mailroom support, or a similar administrative setting; experience in legal, banking, or large corporate environments is preferred.
- Working knowledge of document scanning, reprographics, mail handling, and general back-office workflows.
- Strong customer service and communication skills with the ability to build effective working relationships across diverse groups.
- Excellent attention to detail, time management, and organizational ability in a deadline-driven environment.
- Ability to handle confidential information with discretion and make sound decisions within established guidelines.
- Comfortable standing for extended periods, lifting up to 50 pounds regularly, and working overtime when business demands require it.
- Ability to troubleshoot basic office equipment issues and remain dependable, flexible, and team-oriented in a fast-paced workplace.