We are looking for a detail-oriented Office Services Associate to support daily back-office operations for a client site. This is a Contract position focused on copy, scanning, mail handling, and related office support services in a detail-oriented, fast-paced environment. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage time-sensitive requests with accuracy and care.
Responsibilities:
- Manage incoming office service requests by reviewing work details, confirming instructions, and maintaining accurate service logs.
- Complete high-volume copying, scanning, document intake, and mailroom tasks in line with site procedures and client expectations.
- Organize assignments by urgency and deadline to ensure materials are processed and delivered on schedule.
- Communicate proactively with clients and leadership regarding job status, special handling needs, or timing concerns.
- Perform basic troubleshooting on copiers, scanners, and related equipment, escalating issues when additional support is needed.
- Conduct quality checks on finished work to ensure accuracy, completeness, and clear presentation.
- Replenish paper, toner, and other production supplies while helping maintain efficient equipment readiness.
- Handle confidential documents with discretion and follow company and client policies at all times.
- Support additional office functions such as reception, hospitality, facilities, or audio/visual coordination as business needs require.
- High school diploma or equivalent required.
- At least 1 year of experience in office services, copy center, mailroom, or similar administrative support work, ideally within a legal, financial, or corporate setting.
- Working knowledge of document scanning, reprographics, mail handling, and general back-office procedures.
- Strong customer service and communication skills with the ability to work effectively with clients and internal teams.
- Excellent attention to detail, organization, and the ability to manage multiple priorities in a deadline-driven environment.
- Ability to use sound judgment, solve routine problems independently, and recognize when to escalate issues.
- Comfortable standing for extended periods, lifting up to 50 pounds regularly, and working overtime when needed.
- Ability to maintain confidentiality and interact professionally with individuals from diverse backgrounds.