We are looking for a dependable Office Services Associate to support day-to-day front desk and workplace operations in Milwaukee, Wisconsin. This Contract position is ideal for someone who enjoys balancing client-facing reception duties with hands-on office support, mail handling, meeting coordination, and general administrative assistance. The person in this role will help maintain an organized, detail-oriented environment while providing responsive service to attorneys, staff, visitors, and vendors.
Responsibilities:
- Welcome visitors, answer and route incoming calls, open and close the reception area, and guide guests to meeting spaces in a courteous and attentive manner.
- Oversee incoming and outgoing mail, package deliveries, and courier activity, including distributing correspondence, preparing outbound shipments, and directing financial documents to the appropriate team.
- Keep conference rooms ready for daily use by managing reservations, preparing rooms for meetings, resetting spaces afterward, and ensuring supplies are replenished.
- Support office equipment and shared work areas by restocking paper, monitoring supply levels, arranging service when needed, and maintaining cleanliness at copy and common stations.
- Provide basic technical assistance for Zoom and other virtual meetings, help new employees with simple equipment orientation, and escalate more complex issues to the IT team.
- Assist with the organization, labeling, archiving, retrieval, and secure destruction of physical and electronic records in accordance with firm procedures.
- Coordinate food service and event support by arranging catering, setting up refreshments, monitoring meeting needs, and restoring event spaces after use.
- Maintain kitchen and hospitality areas by replenishing beverages and consumables, checking appliances, running dishwashers as needed, and keeping counters and high-touch surfaces clean and stocked.
- Communicate building and facilities concerns such as lighting, cleaning, and other common-area issues, and work with internal teams or outside vendors to help resolve them.
- Handle a variety of administrative support tasks, including preparing file folders, assembling mailings, scanning documents, and assisting legal and administrative teams with special projects.
- Prior experience in office services, reception, mailroom support, hospitality, or a similar administrative environment.
- Ability to manage multiple responsibilities at once while maintaining accuracy, professionalism, and strong attention to detail.
- Comfortable answering a multi-line phone system and interacting effectively with visitors, staff, and external partners.
- Hands-on experience with document scanning, copying, filing, and general records support.
- Basic technical ability to assist with printers, virtual meeting setup, and other routine office technology needs.
- Strong organizational skills with the ability to track supplies, coordinate room schedules, and follow established procedures.
- Able to perform active, on-site duties such as moving throughout the office, restocking materials, handling packages, and resetting meeting spaces.