Archived listing. The details below describe a past opening.
We are looking for a dependable Office Assistant to support daily operations at a testing center in Louisville, KY. This is a Long-term Contract, part-time opportunity for someone who is comfortable balancing front-desk support, candidate assistance, and test-site security procedures. The role suits someone who is detail oriented, stays attentive in a structured environment, communicates clearly, and remains calm when handling time-sensitive issues. You will help create an organized, secure, and positive experience for each visitor while supporting the smooth flow of testing activities.
Responsibilities:
- Welcome candidates upon arrival, confirm their identification, and guide them through check-in procedures with accuracy and professionalism.
- Carry out test center security steps, including screening procedures and the use of handheld security equipment when required.
- Observe active exam sessions through routine room checks to help preserve testing standards and ensure a consistent candidate experience.
- Respond quickly to candidate concerns, resolve straightforward issues when possible, and escalate exceptions according to established procedures.
- Support basic troubleshooting for testing devices and workstations to minimize disruptions during exam sessions.
- Protect confidential testing materials and maintain a controlled environment throughout the day.
- Document irregular events, policy exceptions, or suspected misconduct in a clear and timely manner.
- Assist with fingerprint scanning and digital record capture when that process applies to specific exams or candidates.
- Contribute during slower testing periods by completing clerical tasks, organizing materials, scanning documents, answering inbound calls, and helping prepare equipment or supplies as needed.
- High school diploma or equivalent is required; additional college coursework is helpful.
- At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments is required.
- Ability to communicate professionally with visitors and coworkers, both verbally and in writing.
- Comfortable working in a fast-paced setting where accuracy, discretion, and close attention to procedure are essential.
- Basic proficiency with Windows-based computers and common applications such as Microsoft Office, Outlook, and web browsers.
- Ability to manage multiple tasks, complete detailed reporting, and assist with light equipment handling, packing, or setup responsibilities.
- Must be able to stand or remain stationary for extended periods, move through the testing area regularly, bend or stoop as needed, and lift up to 40 pounds.
- Capable of monitoring screens and camera views, working in compact spaces when needed, and maintaining a safe and orderly environment.