Archived listing. The details below describe a past opening.
We are seeking a highly motivated Microsoft 365 Support Administrator to join our team on a 3-month contract basis in Tempe, Arizona. This role will be responsible for supporting, maintaining, and troubleshooting Microsoft 365 services and end-user environments. The ideal candidate will have hands-on experience administering Microsoft 365 applications, managing user accounts and permissions, resolving technical issues, and providing exceptional customer support to both technical and non-technical users.
Key Responsibilities
- Provide day-to-day administration and support for the Microsoft 365 environment, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure Active Directory).
- Troubleshoot and resolve Microsoft 365-related incidents, service requests, and user access issues.
- Manage user provisioning, deprovisioning, licensing, and security group administration.
- Support Microsoft Teams collaboration, including user setup, permissions, and troubleshooting.
- Assist with mailbox administration, email security, distribution lists, and shared mailbox management.
- Monitor system health, service performance, and security alerts within the Microsoft 365 ecosystem.
- Support multifactor authentication (MFA), conditional access policies, and identity management initiatives.
- Document technical procedures, troubleshooting steps, and support activities.
- Partner with IT teams to ensure timely resolution of escalated issues.
- Provide end-user training and guidance on Microsoft 365 tools and best practices.
Required Qualifications
- 2+ years of hands-on experience supporting or administering Microsoft 365 environments.
- Strong knowledge of:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Microsoft Entra ID (Azure AD)
- Experience managing Microsoft 365 licenses, user accounts, and permissions.
- Strong troubleshooting and customer service skills.
- Experience supporting Windows 10/11 environments.
- Familiarity with PowerShell for Microsoft 365 administration is preferred.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Excellent communication and documentation skills.
Preferred Qualifications
- Microsoft certifications such as:
- Microsoft 365 Certified: Fundamentals
- Modern Desktop Administrator Associate
- Microsoft 365 Administrator Associate
- Experience with Intune and endpoint management.
- Knowledge of Microsoft Defender and security best practices.