We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable end-user support in Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys solving hardware, software, and connectivity issues in a fast-paced environment. The person in this role will help maintain day-to-day technology operations while delivering a positive support experience across the site.
Responsibilities:
- Provide front-line technical support for desktops, laptops, peripherals, and mobile devices, resolving issues efficiently and professionally.
- Troubleshoot hardware, software, network, and connectivity problems to minimize downtime for employees and business operations.
- Manage support requests through the ticketing system, ensuring accurate documentation, timely updates, and proper follow-through.
- Install, configure, and maintain workstations, printers, and other site technology equipment in alignment with company standards.
- Assist with user account support, device setup, and basic access-related issues to help employees stay productive.
- Support local technology infrastructure by identifying recurring issues, escalating complex problems, and coordinating with broader IT teams when needed.
- Contribute to system readiness by performing routine checks, updates, and maintenance on end-user technology and support tools.
- Experience providing desktop or site support in an IT environment.
- Working knowledge of technology infrastructure concepts, including endpoint devices and basic network troubleshooting.
- Familiarity with ServiceNow or a similar IT service management platform for tracking and resolving support requests.
- CompTIA A+ certification or equivalent foundational technical knowledge.
- Network+ certification or practical experience supporting network-related issues.
- Strong problem-solving skills with the ability to communicate technical information clearly to end users.
- Ability to manage multiple support tasks effectively while maintaining attention to detail and service quality.