We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable day-to-day support for end users in Lenexa, Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping maintain a stable and efficient technology environment. The role will work closely with employees and internal teams to troubleshoot incidents, support infrastructure needs, and deliver responsive service across the site.
Responsibilities:
- Provide frontline technical support for desktop, laptop, printer, and mobile device issues, ensuring timely resolution for end users.
- Diagnose and address problems related to operating systems, standard business applications, and basic network connectivity.
- Manage and document support requests through the ticketing system, keeping records accurate and users informed throughout the process.
- Install, configure, and maintain workstation hardware, peripherals, and approved software in alignment with company standards.
- Support onsite technology infrastructure by assisting with device setup, connectivity troubleshooting, and routine maintenance tasks.
- Escalate complex incidents to appropriate teams when needed and collaborate to drive issues through to completion.
- Assist with user account support, access-related requests, and general technology onboarding activities for employees.
- Contribute to a positive support experience by communicating clearly, prioritizing service requests, and following established processes.
- Experience providing desktop or site support in a help desk, technical support, or similar IT environment.
- Working knowledge of technology infrastructure concepts, including endpoint devices and basic networking.
- Familiarity with ServiceNow Platform or a comparable ticket management system used to track technical issues.
- CompTIA A+ certification or equivalent foundational technical knowledge.
- Network+ certification or practical understanding of network troubleshooting principles.
- Ability to diagnose technical problems methodically and explain solutions clearly to non-technical users.
- Strong organizational skills with the ability to manage multiple requests in a fast-paced support setting.