Archived listing. The details below describe a past opening.
We are looking for a dependable IT Support Specialist to provide hands-on technology support for a legal environment in New York, New York. This contract opportunity with potential for a long-term role is ideal for someone who can serve as a primary technical resource, resolve day-to-day user issues, and help maintain secure, reliable systems across the firm. The position offers a blend of end-user support, operational troubleshooting, and participation in technology improvement efforts.
Responsibilities:
- Provide first-line and escalated technical assistance for employees, addressing issues involving workstations, peripherals, software platforms, and user access.
- Diagnose and resolve problems related to hardware performance, cloud-based applications, file management, and basic connectivity across the office.
- Act as a central point of contact for technology needs, ensuring support requests are handled promptly and communicated clearly to end users.
- Help protect firm systems and information by following established cybersecurity, data privacy, and database security practices.
- Support the upkeep of user accounts, permissions, and device configurations to maintain a secure and efficient technology environment.
- Coordinate and contribute to IT projects, including system upgrades, application rollouts, and other technology initiatives that improve business operations.
- Document recurring issues, solutions, and support procedures to strengthen service consistency and internal knowledge sharing.
- Experience providing IT support in an office setting that requires attention to detail, with the ability to manage both routine and higher-priority technical issues.
- Working knowledge of cybersecurity principles, data privacy standards, and secure handling of electronic files.
- Familiarity with database security concepts and general cyber governance practices.
- Ability to troubleshoot hardware, software-as-a-service applications, and basic network-related problems.
- Strong organizational skills with the ability to manage multiple support needs and technology tasks effectively.
- Clear communication skills and a service-oriented approach when assisting users with varying technical skill levels.
- Previous experience in a legal or similarly regulated environment is preferred.