We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies.
Responsibilities:
- Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.
- Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.
- Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.
- Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.
- Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.
- Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.
- Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.
- Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.
- Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.
- At least 1 year of experience in IT support, desktop support, or a similar technical assistance role.
- Working knowledge of Microsoft Windows environments, including Active Directory, Microsoft 365, and Exchange Online.
- Experience providing support for mobile devices such as Android phones and iPads.
- Ability to perform Level 1 troubleshooting for hardware, software, account access, and basic network issues.
- Strong customer service and communication skills, with the ability to support users in high-stress settings.
- Hands-on experience with deskside support, workstation setup, and end-user issue resolution.
- Familiarity with Dell technologies and standard enterprise hardware support practices.