Overview
We are seeking a Support Desk & Inventory Technician to support end-user technology, device deployment, and IT asset management. This role is responsible for the full lifecycle of company hardware, including ordering, inventory tracking, deployment, refreshes, returns, and shipping coordination. The position also provides Tier 1/Tier 2 support for Windows devices and Microsoft 365 applications while assisting with onboarding, offboarding, and basic Microsoft 365 and Entra ID administration.
This is an excellent opportunity for an IT professional who enjoys a mix of hands-on hardware support, help desk troubleshooting, inventory management, and user administration.
Responsibilities
- Configure, deploy, refresh, and support laptops and other end-user devices using Microsoft Autopilot.
- Manage the full lifecycle of IT assets, including inventory tracking, equipment preparation, shipping, receiving, and redeployment.
- Maintain accurate asset records, including device ownership, status, and lifecycle information.
- Provide Tier 1 and Tier 2 support for Windows devices, Microsoft 365 applications, and common end-user technology issues.
- Troubleshoot hardware, software, access, and connectivity problems, escalating complex issues when appropriate.
- Support employee onboarding and offboarding, including device provisioning, account setup, equipment recovery, and device reimaging.
- Perform routine Microsoft 365 and Entra ID administration, including user provisioning, password resets, license assignments, and group management.
- Assist with Microsoft 365 security and access management activities, including group policies and conditional access controls.
- Document support procedures and technical solutions to improve operational efficiency and knowledge sharing.
- Leverage AI and emerging technologies to streamline workflows, improve operational processes, and support continuous improvement initiatives.
Required Qualifications
- Minimum of 5 years of Information Technology experience (a Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field may substitute for 2 years of experience.)
- Experience deploying and supporting Windows-based devices.
- Familiarity with Microsoft Autopilot and standard endpoint configuration processes.
- Experience providing Tier 1/Tier 2 help desk support.
- Working knowledge of Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
- Experience with basic Microsoft Entra ID administration, including user account management and access-related tasks.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently while also collaborating effectively with cross-functional teams.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Demonstrated ability to learn new technologies and adapt to evolving responsibilities.
- Ability to leverage AI and emerging technologies to improve workflows, operational efficiency, and business processes.
*Please note: This position is 100% onsite, Monday-Friday, in Smyrna, GA. Do NOT apply to this posting if you're not already local to metro Atlanta and willing to work onsite. No exceptions will be made.