Our client is seeking an IT Support Technician to support workstation deployment, device imaging, asset management, and end-user technology readiness. This role is ideal for an IT professional with hands-on experience supporting desktops, laptops, and device deployments, or a highly motivated IT support professional looking to grow their skills in Microsoft Intune and endpoint management. The primary focus of this role is staging, imaging, configuring, and deploying end-user devices while maintaining accurate asset records and ensuring a smooth technology deployment experience. The individual may also assist with service desk activities, including hardware troubleshooting, printer support, equipment upgrades, and workstation replacements.
Key Responsibilities
- Configure, image, stage, and deploy desktops, laptops, and mobile devices for end users.
- Support workstation lifecycle management, including new deployments, upgrades, refreshes, and replacements.
- Utilize Microsoft Intune to deploy operating system images, applications, updates, and configurations.
- Assist with endpoint and workstation management within an Intune-managed environment.
- Maintain accurate asset inventory and device tracking records.
- Support software deployment and installation activities.
- Perform testing and quality assurance checks prior to device deployment.
- Document deployment activities, configurations, and inventory updates.
- Assist with routine service desk requests, including: o PC and laptop troubleshooting o Printer setup and support o Peripheral installation and configuration o Hardware upgrades and replacements o Basic software support
- Track and manage work requests through ticketing and asset management systems.
- Follow established IT security, compliance, and operational procedures. Other duties as needed
Interviews are currently being conducted, for immediate consideration please apply
Qualifications
Required
- 3 years of experience in desktop support, IT support, service desk, endpoint support, or a related technical role.
- Experience with workstation imaging, deployment, or hardware configuration.
- Familiarity with asset management processes and ticketing systems.
- Strong troubleshooting, organizational, and documentation skills.
- Excellent customer service and communication abilities.
Preferred
- Experience working with Microsoft Intune for device management, software deployment, or endpoint support.
- Experience with workstation management in a Microsoft 365 environment.
- Experience with imaging tools and deployment platforms.
- Experience using ServiceDesk Plus or similar ITSM/ticketing solutions.
- Knowledge of Windows operating systems, Microsoft 365 applications, and endpoint management best practices.
Background required prior to employment