We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support across manufacturing operations in Fort Mill, South Carolina. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day user issues, supporting endpoint technology, and working closely with both local teams and broader IT partners. The role combines desktop support, device administration, and shop-floor technology assistance in a fast-moving environment where reliability, responsiveness, and clear communication are essential.
Responsibilities:
- Deliver first-line onsite IT support for employees and operational teams, addressing hardware, software, and connectivity issues in office and production settings.
- Set up, image, configure, and deploy Windows-based computers and related devices in alignment with established enterprise standards.
- Diagnose and resolve problems involving desktops, mobile equipment, wireless tools, label printers, barcode scanners, tablets, and other manufacturing technology.
- Perform routine user account support tasks within Active Directory and Entra, including access updates and password assistance.
- Assist with employee onboarding by preparing equipment, transferring data, completing upgrades, and ensuring workstations are ready for use.
- Guide end users on effective use of supported applications and equipment, helping improve adoption and reduce repeat issues.
- Maintain endpoint security settings and support local efforts related to vulnerability response and cybersecurity incident follow-up.
- Provide technical support for connected manufacturing and IoT devices, ensuring dependable setup, communication, and ongoing functionality.
- Partner with infrastructure teams, vendors, and business stakeholders to support audits, equipment procurement, escalations, and continuous improvement initiatives, including weekly travel between sites as needed.
- Associate degree in Computer Science, Information Systems, or a related field, or equivalent practical experience in IT support.
- At least 3 years of experience supporting Active Directory and Microsoft Entra administration in a business environment.
- Hands-on experience with Microsoft Windows 10, Microsoft 365 applications, Teams, SharePoint, and OneDrive.
- Demonstrated ability to troubleshoot PCs, peripherals, wireless devices, and common network connectivity issues.
- Experience managing service desk tickets and delivering responsive, customer-focused technical support.
- Strong communication, troubleshooting, and organizational skills with the ability to manage competing priorities effectively.
- Ability to work comfortably in both office and manufacturing environments, including handling equipment weighing 25 pounds or more.
- Previous experience with Intune, ServiceNow, manufacturing technology, or industry certifications such as CompTIA A+, Network+, or Security+ is preferred.