We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites.
Responsibilities:
- Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment.
- Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access.
- Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate.
- Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems.
- Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting.
- Respond to service requests in a timely manner and communicate clearly with users throughout the support process.
- Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support.
- Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.
- Experience providing desktop or help desk support in a detail-focused environment.
- Working knowledge of Microsoft Windows and the Microsoft Office 365 suite.
- Ability to troubleshoot common hardware, software, and end-user technical issues effectively.
- Basic understanding of network concepts, including connectivity troubleshooting.
- Familiarity with VoIP systems and user-level support for telephony issues.
- Exposure to Active Directory and standard account support functions.
- Comfortable supporting Apple iOS devices in addition to traditional desktop systems.
- Valid driver's license and ability to travel between office locations as needed.