We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments.
Responsibilities:
- Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.
- Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications.
- Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes.
- Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance.
- Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly.
- Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed.
- Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.
- Experience providing help desk or desktop support in an IT environment.
- Working knowledge of Active Directory for basic user and account administration tasks.
- Hands-on experience supporting Microsoft Windows, including Windows 10 platforms.
- Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.
- Familiarity with service desk ticketing practices and maintaining clear support documentation.
- Strong communication skills with the ability to assist users in a clear, effective manner.
- Ability to manage multiple support requests while maintaining attention to detail and service quality.