We are looking for a Help Desk/Desktop Support Analyst to support a growing team in New York, New York through a mix of remote assistance and occasional onsite visits. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, user onboarding, and day-to-day desktop troubleshooting in a small team environment. The role will work closely with a broader IT function to keep systems accessible, employees supported, and technical issues resolved efficiently.
Responsibilities:
- Deliver remote support and provide onsite assistance in New York, New York when in-person troubleshooting or setup is needed.
- Prepare equipment, user accounts, system access, and required applications for new hires, and ensure departures are handled with proper access removal.
- Resolve everyday Windows desktop issues by diagnosing technical problems, guiding users, and restoring functionality quickly.
- Administer user permissions and assist with software installation, updates, and deployment activities across supported devices.
- Support basic network-related tasks and contribute to IT initiatives that improve local technology operations.
- Track, prioritize, and respond to service desk requests while maintaining clear communication with end users and internal IT partners.
- Collaborate regularly with the broader IT team to align support activities, escalate issues when necessary, and maintain consistent service levels.
- Experience supporting Microsoft Windows environments, including Windows 10 desktop troubleshooting.
- Working knowledge of Active Directory for account setup, access updates, and user administration.
- Ability to investigate and resolve basic hardware, software, and connectivity issues.
- Familiarity with managing and updating service desk tickets in an organized and timely manner.
- Strong communication skills with the ability to support users remotely and in person.
- Comfortable working in a part-time support capacity with occasional onsite responsibilities in New York, New York.
- Ability to work independently while coordinating effectively with a broader IT team.