Archived listing. The details below describe a past opening.
We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experience.
Responsibilities:
- Resolve hardware, software, and workstation issues by identifying root causes and restoring functionality in a timely manner.
- Guide employees on the effective use of business applications, devices, and standard technology tools, including support for onboarding activities.
- Maintain accurate service records by documenting incidents, resolutions, access updates, and recurring issues in ticketing systems and knowledge resources.
- Contribute to IT initiatives such as device rollouts, software validation, data recovery efforts, and product migration activities.
- Prepare, configure, back up, and update computer systems to support business operations and user readiness.
- Apply established IT policies and procedures when making changes to systems, ensuring compliance with operational and regulatory standards.
- Support account and access-related tasks within Active Directory and related enterprise environments.
- Monitor and respond to service desk tickets while communicating progress and next steps clearly to users.
- Demonstrated ability to troubleshoot desktop, operating system, and basic technical issues in a support environment with careful attention to detail.
- Working knowledge of Microsoft Windows, including Windows 10, and familiarity with standard desktop support practices.
- Experience handling service desk tickets and documenting technical work with accuracy and attention to detail.
- Strong communication skills with the ability to explain technical information clearly to non-technical users.
- Comfortable using tablets and standard productivity tools, including Microsoft applications, Adobe, DocuSign, and cloud-based platforms.
- Familiarity with Active Directory and user access support processes.
- Strong organizational skills, sound judgment, and a consistent approach to following documented procedures.
- Exposure to healthcare or oncology-focused software solutions is preferred.