We are looking for a Guest Services Coordinator to support catering and conference operations at a hospitality property in Rancho Palos Verdes, California. This Contract position plays an important role in keeping group and event administration organized, accurate, and responsive while helping deliver a smooth experience for guests, clients, and internal teams. The ideal candidate brings strong customer service instincts, solid administrative ability, and the composure to manage multiple priorities in a fast-paced resort environment.
Responsibilities:
- Coordinate administrative tasks for catering and conference service leaders to help ensure group and event business is handled efficiently from planning through execution.
- Organize and maintain departmental records, documents, and filing processes so information remains accurate, accessible, and up to date.
- Prepare, update, and distribute banquet event documentation and related materials promptly while tracking revisions and recording changes as needed.
- Enter and verify event, banquet, and billing-related information in required systems, including adding banquet check details and confirming data accuracy.
- Generate recurring and ad hoc operational reports for managers on a daily, weekly, and monthly basis to support planning and service delivery.
- Assist with client-facing and event-support activities such as preparing group materials, coordinating amenities, arranging reservations, supporting room inspections, and following up on event guarantees.
- Respond to guest and client inquiries about property services, policies, amenities, and daily activities with professionalism and clear communication.
- Support office operations by handling department mail, producing copies, taking and distributing meeting notes, contacting vendors for requested items, and keeping supplies stocked.
- Protect confidential guest and employee information, direct external media inquiries to the appropriate contacts, and follow hotel safety, cleanliness, and service standards at all times.
- High school diploma or equivalent required.
- Strong computer proficiency is required; experience with Salesforce is preferred.
- Ability to type approximately 50–60 words per minute with accuracy.
- Excellent verbal and written communication skills in English, along with strong customer service and scheduling abilities.
- Proven ability to prioritize tasks, stay organized, and manage several responsibilities at once in a busy hospitality setting.
- Detail-oriented presentation and a courteous, service-focused approach when interacting with guests, clients, and team members.
- Comfortable working under pressure, standing or walking for extended periods, and lifting or moving materials within physical job demands.
- Experience supporting events, guest services, or high-profile service environments is preferred.