Archived listing. The details below describe a past opening.
A healthcare company is looking for a Front Office Administrator to support daily front desk operations and create a welcoming experience for patients in West Hollywood, California. This Front Office Administrator is ideal for someone who combines strong customer service skills with the ability to manage scheduling, registration, and payment-related tasks in a fast-paced healthcare setting. The Front Office Administrator will be comfortable handling frequent phone activity, working across multiple digital platforms, and helping patients navigate appointment and check-in processes with accuracy and professionalism.
Key Responsibilities:
- Coordinate provider calendars by arranging patient visits in a way that supports efficient flow, strong service levels, and effective use of exam space.
- Manage patient intake by entering and confirming demographic and financial details across electronic records systems with a high level of accuracy.
- Guide patients through check-in and registration steps within the online platform, answering questions and offering clear support as needed.
- Maintain current billing and payment information, process patient charges, and issue receipts for completed transactions.
- Review insurance coverage and sliding fee eligibility before appointments and again at the time of each visit to help prevent delays.
- Notify patients and internal team members of schedule updates, cancellations, or other appointment changes in a timely manner.
- Respond to a high volume of incoming calls, direct inquiries appropriately, and provide courteous assistance to patients and visitors.
- Support front desk operations by balancing phone coverage, in-person service, and administrative tasks throughout the day.
Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
Qualifications:
- Prior experience in a front desk, receptionist, or customer service role with frequent patient or client interaction.
- Ability to manage high-volume inbound calls and operate a multi-line phone system with professionalism and efficiency.
- Experience using multiple computer platforms for scheduling, registration, and documentation tasks.
- Familiarity with verifying insurance eligibility and handling basic payment collection or financial intake activities.
- Strong attention to detail when updating records, confirming information, and processing transactions.
- Clear communication skills with the ability to assist patients, answer questions, and relay schedule changes accurately.
- Comfortable working in a fast-paced environment while maintaining a welcoming and organized front office presence.