We are looking for a dependable File Clerk to support daily front-office and administrative operations. This contract opportunity with potential for a permanent role is ideal for someone who enjoys providing excellent customer service, keeping records organized, and helping a busy team stay on schedule. The position works closely with customers, the administration team, and the service department to ensure smooth communication and efficient workflow.
Responsibilities:
- Welcome visitors professionally and provide a positive first point of contact for customers arriving on site.
- Manage filing activities by organizing, retrieving, and maintaining documents with accuracy and attention to detail.
- Answer incoming phone calls, respond to routine inquiries, and direct messages to the appropriate team members.
- Coordinate appointment scheduling and support daily calendar management for service-related needs.
- Assist with customer support and help guide visitors through the service process.
- Enter order information and other business records into internal systems while maintaining data accuracy.
- Prepare and send email communications to customers and internal staff in a clear and timely manner.
- Partner with administrative and service teams to keep office operations running efficiently throughout the day.
- At least 2 years of experience in a file clerk, administrative support, or customer service position.
- Strong ability to handle inbound calls and communicate professionally with customers and coworkers.
- Previous experience with data entry, order processing, and appointment scheduling.
- Proficiency with Microsoft Word and Microsoft Excel for routine office tasks.
- Comfortable managing email correspondence and maintaining organized documentation.
- Ability to work a permanent weekday schedule, either 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM, Monday through Friday.
- Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a busy environment.