Archived listing. The details below describe a past opening.
We are looking for a Dispatcher to support daily transportation operations in Batavia, Illinois. This Contract-to-Permanent position will coordinate bus assignments, keep drivers informed throughout their routes, and help maintain reliable service for customers. The ideal candidate brings strong judgment, clear communication, and the ability to respond quickly when schedules or route conditions change.
Responsibilities:
- Coordinate daily vehicle routing and driver schedules to keep service running efficiently and on time.
- Communicate real-time route updates, service changes, and operational instructions to drivers while buses are in service.
- Address service concerns involving drivers and monitors by providing guidance, documenting issues, and escalating matters when appropriate.
- Receive scheduling questions and driver-related complaints, then resolve routine issues directly or share them with operations leadership for follow-up.
- Act as a key point of contact for the primary contracted customer, ensuring timely communication and attentive service support.
- Troubleshoot pick-up and drop-off challenges by identifying practical solutions that minimize service disruption.
- Support day-to-day field operations by helping drivers follow contract requirements, company standards, and applicable local and state regulations.
- Step in with administrative support, special assignments, or backup driving coverage when operational needs require additional assistance.
- At least 3 years of experience in dispatching, transportation coordination, or a similar operations-focused role.
- Working knowledge of routing, scheduling, and logistics coordination in a fast-paced service environment.
- Strong customer service skills with the ability to handle complaints and resolve issues professionally.
- Experience using dispatch systems, computer-aided dispatch tools, or related transportation software.
- Clear verbal and written communication skills for interacting with drivers, customers, and internal leadership.
- Ability to make sound decisions quickly and remain organized while managing multiple priorities.
- Familiarity with compliance expectations, operating procedures, and service standards within transportation operations.
The pay range for this position is $22.8 to $26.40.
Benefits available to contract/contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/contract professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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