Archived listing. The details below describe a past opening.
We are looking for a dependable Dispatcher to support a busy construction and contractor operation. This Contract position plays a central role in coordinating daily technician schedules, communicating with field staff, and helping the operations team respond quickly in a fast-moving environment. The ideal candidate is organized, patient, and comfortable balancing multiple priorities while delivering strong service to both internal teams and customers.
Responsibilities:
- Coordinate the daily schedules of 12 to 15 technicians, adjusting assignments to meet service needs and timelines.
- Partner with the Operations Manager to determine the most appropriate technician for each job based on availability and fit.
- Communicate clearly with employees in the field to provide updates, route information, and scheduling changes throughout the day.
- Manage a high volume of activity in a fast-paced setting while keeping dispatch details accurate and organized.
- Use business software such as Word, Excel, Outlook, and cloud-based dispatch tools to track appointments and maintain records.
- Support continuity of operations by working alongside an existing dispatcher during the transition and training period.
- Provide detail-oriented customer service when handling incoming requests, coordinating service calls, and responding to questions.
- Maintain dependable attendance and punctuality to ensure smooth day-to-day scheduling coverage.
- Previous experience in dispatching, logistics coordination, customer service, or a related support role is preferred.
- Strong interpersonal skills with the patience and professionalism needed to work with technicians, managers, and customers.
- Ability to stay organized and detail-oriented while managing competing priorities in a high-volume environment.
- Comfortable using Microsoft Word, Excel, and Outlook, including calendar management, along with web-based business systems.
- Reliable work habits with a consistent record of dependability and promptness.
- Capable of working fully onsite Monday through Friday from 8:00 AM to 5:00 PM.
- Experience in construction, contractor services, call center support, or inside sales is helpful.
- Business casual professionalism and a team-focused approach are expected in the workplace.