We are looking for a dependable Dispatcher to support daily transportation and pickup operations at our hub location located in the Greater Pennsylvania Region. This contract opportunity with permanent potential is ideal for someone who can coordinate fast-moving workflows, guide team members on the floor, and respond quickly to changing volume and service needs. The Dispatcher candidate in this role will help keep routes, dispatch activity, and package movement organized while maintaining clear communication with operations leadership.
Here’s how you’ll contribute each day:
- Direct day-to-day dispatch activity at the hub to keep pickups, routes, and package flow on schedule.
- Provide guidance and daily support to a team of dispatch staff, adjusting assignments as coverage needs change.
- Monitor operational pace throughout the shift and take action to keep work moving efficiently during busy periods.
- Review throughput and service performance, then communicate key updates and operational metrics to leadership.
- Coach team members in real time on dispatch practices, customer service expectations, and issue resolution.
- Lead safety-focused shift huddles and reinforce compliance with company policies and operating standards.
- Escalate staffing shortages, equipment concerns, and unusual volume trends to hub or area management promptly.
- Partner with managers and drivers to address exceptions, reroute work when needed, and maintain service continuity.
- At least 3+ years of experience in dispatching, logistics coordination, or a related transportation support role.
- Demonstrated ability to lead or support a team in a fast-paced operational environment.
- Experience handling customer service issues and resolving time-sensitive exceptions professionally.
- Working knowledge of computer-aided dispatch systems and other operational tracking tools.
- Strong organizational skills with the ability to manage multiple priorities at once.
- Clear verbal and written communication skills for coordinating with drivers, dispatch staff, and leadership.
- Availability to work onsite Monday through Friday, with weekend support as business needs require.
Interested candidates should reach out to Tori Gill at 215.568.4580 and reference JO# 00800-0013534539