We are looking for a dependable Dispatcher to support daily delivery activity in Madison, Wisconsin. This Contract position plays a key role in coordinating driver schedules, organizing outbound shipments, and helping the operation run smoothly in a fast-moving warehouse setting. The ideal candidate is highly organized, comfortable working with live updates, and able to respond quickly to changing delivery needs while maintaining strong service standards.
Responsibilities:
- Coordinate daily dispatch activity by preparing routes, organizing shipment flow, and supporting driver departure each morning.
- Process packages through scanning, labeling, and sorting steps to maintain accurate movement throughout the facility.
- Oversee active delivery routes and make adjustments when needed to improve efficiency and on-time performance.
- Verify geofence information and address discrepancies that may affect delivery tracking accuracy.
- Investigate and resolve package-related issues, including failed deliveries, missing items, and deliveries requiring age verification.
- Maintain real-time visibility into shipment status and update records to reflect current delivery progress.
- Arrange schedules for independent contractor drivers and confirm sufficient coverage for daily volume demands.
- Monitor live messaging channels to respond to operational questions and communicate timely updates.
- Review proof-of-delivery photos to confirm completion standards and support quality control processes.
- Experience in dispatching, logistics coordination, or transportation support within a fast-paced environment.
- Strong customer service and communication skills, including the ability to handle time-sensitive issues professionally.
- Familiarity with computer-based dispatch tools and shipment tracking systems.
- Ability to organize multiple priorities at once while maintaining accuracy and attention to detail.
- Comfortable working with route planning, driver scheduling, and package status monitoring.
- Proficiency with basic warehouse and office technology, including scanning systems and live communication platforms.
- Capable of identifying problems quickly and taking practical steps to keep operations on schedule.