We are looking for a Dispatcher to join our on-site operations team in Jacksonville, Florida for a Contract assignment. This role centers on coordinating daily delivery activity, supporting drivers throughout the day, and keeping package flow organized from arrival through final route monitoring. The ideal candidate is comfortable working at a desk and on the floor, stays calm in a fast-moving environment, and communicates clearly with both drivers and internal teams.
Responsibilities:
- Coordinate daily dispatch activity for a large driver group by organizing route information, monitoring progress, and helping keep deliveries on schedule.
- Use routing and logistics tools to build, adjust, and track driver assignments while maintaining accurate operational records.
- Support inbound truck receipt and help prepare packages for route staging so the site is ready for efficient driver loadout.
- Assist drivers during departure by confirming check-in and check-out steps, resolving package questions, and reinforcing service and compliance expectations.
- Monitor delivery activity after routes leave the station, review proof-of-delivery records, and flag missing or inaccurate documentation for follow-up.
- Investigate failed or delayed package issues, escalate payment, technical, or compliance concerns when needed, and document actions taken.
- Help reset the operation after loadout, reconcile outstanding exceptions, and prepare a clear handoff summary for the remote dispatch team.
- Provide coverage across dispatch workstations as needed to maintain continuous operational support throughout the shift.
- During high-volume periods, assist with limited package sorting and movement in support of overall site performance.
- Ability to work fully on-site in our Jacksonville, Florida warehouse
- 2+ years of experience in dispatch, logistics coordination, transportation support, or a related customer service environment.
- Proficiency with computer-based tools such as messaging platforms, spreadsheets, and dispatch or routing systems.
- Ability to stay organized and make sound decisions in a fast-paced, high-pressure setting.
- Strong communication and interpersonal skills with a detail-oriented, helpful, and empathetic approach.
- Experience supporting drivers, delivery operations, or distribution workflows is strongly preferred.
- Willingness to work fully on-site in Jacksonville, Florida and remain active on the floor or in the yard as needed.
- Ability to work outdoors at times and lift up to 25 pounds occasionally.
- Spanish language skills are a plus.