We are seeking a reliable and detail-oriented Dispatcher to support daily delivery and transportation operations. This role is responsible for coordinating routes, supporting drivers throughout the delivery process, resolving operational issues, monitoring service performance, and ensuring efficient day-to-day logistics execution. The ideal candidate is organized, proactive, and thrives in a fast-paced environment.
Key Responsibilities
- Coordinate and monitor daily delivery operations and driver routes.
- Utilize dispatch and tracking systems to build, manage, and adjust schedules as needed.
- Support pre-shift operations, including receiving shipments, organizing routes, and preparing for driver departures.
- Check drivers in and out of shifts, answer questions, and provide guidance related to delivery procedures and performance expectations.
- Monitor active routes and address delivery issues in real time.
- Review and audit delivery documentation and proof-of-delivery submissions for accuracy and completeness.
- Escalate and document operational, compliance, technical, or payment-related concerns.
- Prepare reports and communicate important operational updates between shifts.
- Assist with warehouse or package-sorting activities during peak periods as needed.
- Maintain a visible presence throughout the facility and operational areas to support drivers and ensure smooth workflow.
- Ability to work 5am - 1:30pm Tuesday - Saturday.
- Strong computer skills, including experience with tools such as Slack, Google Sheets, or similar platforms.
- Ability to stay calm under pressure, take initiative, and manage multiple priorities in a fast-paced logistics setting.
- Strong interpersonal and customer service skills with clear, attentive, and empathetic communication.
- Willingness to spend time on the warehouse floor and lift up to 25 pounds occasionally.
- Spanish language skills are a plus.