We are looking for a Dispatcher to support daily coordination efforts and serve as a reliable point of contact for incoming service and scheduling needs in Chesterfield, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and can balance customer service with efficient operational support. The person in this role will manage call activity, track service requests, and help keep logistics running smoothly through accurate updates and timely follow-through.
Responsibilities:
- Handle incoming calls and service requests, gather key details, and route each matter to the appropriate team or resource.
- Coordinate schedules and assignments to help ensure timely response and effective coverage across daily operations.
- Use computer-aided dispatch tools to enter, monitor, and update job information with accuracy and attention to detail.
- Communicate with customers, field personnel, and internal partners to provide status updates and resolve routine service questions.
- Track open requests from intake through completion, escalating urgent issues when needed to maintain service standards.
- Maintain organized records of call activity, dispatch actions, and service outcomes for reporting and operational reference.
- Support logistics coordination by adjusting schedules, priorities, and assignments as business needs change throughout the day.
- Experience in dispatching, call center support, or a similar fast-paced coordination role.
- Strong customer service skills with the ability to remain attentive and responsive during high-volume periods.
- Working knowledge of computer-aided dispatch systems or comparable scheduling and tracking platforms.
- Ability to manage multiple tasks at once while maintaining accuracy and meeting time-sensitive demands.
- Clear verbal and written communication skills for interacting with customers, drivers, technicians, or internal teams.
- Solid organizational skills and sound judgment when prioritizing service requests and operational needs.
- Comfort using standard computer applications and data entry systems in a structured work environment.