We are looking for a Dispatcher to join a fast-paced logistics operation. This contract opportunity with potential for a permanent role focuses on managing incoming requests, organizing response activities, and delivering dependable customer support in a fast-paced environment. The ideal candidate is comfortable handling high call volumes, using dispatch technology, and keeping communication clear between customers, drivers, and internal teams. The position is primarily desk-based but also requires an active presence on the floor to help keep daily operations running smoothly.
Responsibilities:
- Coordinate daily dispatch operations by receiving service requests, assigning work, and tracking progress to ensure timely completion.
- Respond to customer inquiries by phone and provide accurate updates, clear instructions, and reliable support throughout each interaction.
- Use computer-aided dispatch systems to enter call details, monitor schedules, and maintain current service information.
- Communicate with field personnel and internal staff to adjust routes, resolve service issues, and keep operations running smoothly.
- Monitor multiple priorities at once while documenting call activity, status changes, and important service notes.
- Support logistics planning by helping organize schedules, balancing workloads, and addressing unexpected changes in real time.
- Background check required
- Shifts: Full time (5am – 1:30pm) and Part-time (6pm – 10pm) plus part-time seasonal roles (5am-9am) available.
- Experience in dispatching, call center support, or a related customer service role.
- Ability to manage a high volume of calls while maintaining accuracy and professionalism.
- Proficiency with computer-based dispatch tools and other office software.
- Strong communication skills with the ability to coordinate effectively across teams and with customers.
- Experience in dispatch, logistics coordination, or a similar operations-focused role.
- Strong computer proficiency, including comfort with communication and spreadsheet tools such as Slack and Google Sheets.
- Ability to stay composed under pressure, prioritize tasks quickly, and take initiative in a fast-moving environment.
- Effective interpersonal skills with the ability to communicate clearly, professionally, and empathetically with drivers and team members.
- Customer service mindset with confidence in answering questions, addressing concerns, and supporting day-to-day operational needs.
- Willingness to maintain an active presence on the floor and in the yard, including periodic outdoor work.
- Ability to lift and move items weighing up to 25 pounds on an occasional basis.