We’re looking for a Desktop Support Technician who enjoys helping people, solving technical issues, and making sure employees have the tools they need to be successful. In this role, you’ll support day-to-day desktop operations, including imaging devices, setting up workstations, deploying Windows 11, and assisting users with hardware, software, and mobile device support. This is a great opportunity for someone who likes hands-on IT support, has strong customer service skills, and is comfortable supporting users in a fast-paced environment. What You’ll Be Doing
- Image, configure, and deploy desktops and laptops for new hires and existing employees
- Set up workstations, including monitors, docking stations, peripherals, and connectivity
- Install, configure, and troubleshoot Windows 11 devices
- Provide support for Office 365 applications, including Outlook, Teams, and other common tools
- Create, update, and manage user accounts and permissions in Active Directory
- Support Microsoft Intune for mobile device management, device enrollment, and basic policy support
- Assist with mobile device setup and troubleshooting for company-issued phones and tablets
- Set up and support conference room technology, including displays, audio/video equipment, and meeting platforms
- Troubleshoot desktop, laptop, printer, software, and peripheral issues
- Provide both onsite and remote support with a strong focus on customer service
- Maintain asset inventory, deployment records, and support documentation
- Help with workstation refreshes, office moves, and other IT support projects as needed
- Experience in desktop support, technical support, or IT help desk environments
- Hands-on experience with workstation setup, device imaging, and hardware deployment
- Strong knowledge of Windows 11 and general Microsoft desktop support
- Experience supporting Office 365 and Active Directory
- Familiarity with Microsoft Intune and mobile device management
- Experience supporting conference room technology is a plus
- Strong troubleshooting skills and the ability to work through technical issues efficiently
- Excellent communication skills and a helpful, user-focused approach
- Ability to manage multiple tasks and priorities in a busy environment