We are looking for a Deductions Specialist to support deduction management and payment discrepancy resolution for a high-volume operation in Akron, Ohio. This position focuses on detailed research, careful documentation, and consistent follow-up to ensure customer claims, bill-backs, and denials are handled accurately. The ideal candidate is comfortable working through large amounts of account data and has a strong eye for exceptions that require manual review and resolution.
Responsibilities:
- Investigate customer deductions, bill-backs, and payment variances to determine validity and drive timely resolution.
- Examine contracts, pricing terms, and promotional support documents to confirm whether claims meet approved guidelines.
- Challenge unsupported or inaccurate deductions by preparing denials, organizing backup documentation, and pursuing repayment opportunities.
- Review items routed through internal claims systems and complete the manual research needed to resolve exceptions accurately.
- Track open balances, aging, and recovery progress while focusing efforts on claims with the greatest financial impact.
- Reconcile deduction activity within customer accounts to help maintain accurate receivables records and reporting.
- Partner with teams such as Sales, Customer Service, Contract Administration, and Finance to address disputed items and recurring issues.
- Analyze deduction patterns and recommend practical process improvements that may reduce future claims activity.
- Contribute to month-end activities by supplying account analysis, status updates, and supporting documentation as needed.
- Experience working in accounts receivable with exposure to deductions, billing support, cash applications, or collections.
- Ability to review large volumes of transactional data with strong accuracy and attention to detail.
- Skill in researching account discrepancies and resolving issues that require careful follow-up and documentation.
- Familiarity with preparing dispute support, denial submissions, and repayment tracking for customer claims.
- Strong analytical and organizational abilities with the judgment to prioritize work based on aging and dollar value.
- Comfortable collaborating across multiple departments to gather information and resolve complex account issues.
- Proficiency using accounting or receivables systems and spreadsheet tools to monitor account activity and reporting.
This position offers full time benefits: Medical/Dental/Vision/PTO/401k and more