Archived listing. The details below describe a past opening.
We are looking for a Customer Service Representative (Order Entry) to join a growing team in Georgia. This contract-to-permanent opportunity is ideal for someone who enjoys balancing customer communication, order accuracy, and coordination with warehouse and operations teams. In this role, you will support the full order lifecycle, help maintain reliable records, and ensure customers receive timely updates related to orders, inventory, and shipping.
Responsibilities:
- Enter customer orders into the company system with a high level of accuracy while confirming product availability and order details.
- Communicate with customers regarding order progress, estimated shipment timing, freight costs, and any delivery changes that may arise.
- Partner closely with warehouse and operations staff to coordinate fulfillment activities and help keep inventory information current.
- Prepare sales documentation such as sales orders, invoices, bills of lading, and other shipment-related records.
- Research and resolve routine order issues, freight discrepancies, and damage claims in a timely and thorough manner.
- Process returns and supporting credits when appropriate, while maintaining complete and organized transaction records.
- Maintain digital and electronic files for customer, inventory, and order documentation to support efficient recordkeeping.
- Respond promptly to purchase orders, customer inquiries, and internal requests for inventory status or order-related information.
- At least 2 years of experience in customer service, order entry, logistics, billing, or a closely related function.
- Strong data entry and typing skills with the ability to handle numeric information accurately and efficiently.
- Working knowledge of order fulfillment processes, invoicing, and credit or return documentation.
- Ability to manage multiple priorities in a fast-paced environment without sacrificing accuracy or service quality.
- Clear verbal and written communication skills in English, with a detail-oriented and customer-focused approach.
- Proficiency with Microsoft Office and comfort using business systems for order processing and record maintenance.
- Strong organizational, problem-solving, and team collaboration skills.