We are looking for a Customer Service Representative to support customer outreach efforts in Kentucky! This is a fully remote position, however, you must reside in Kentucky to be considered. This is a Contract to Hire position suited for someone who communicates clearly, stays organized, and is comfortable handling a large volume of calls in a remote work setting. The ideal candidate brings strong customer support experience, can document interactions accurately, and is prepared to meet all home office and compliance requirements for the role. The hours for the Customer Service Representative are Monday - Thursday: 10 AM - 7 PM EST, & Friday 10 AM - 6 PM.
Responsibilities:
- Conduct a high number of outbound customer calls while maintaining a detail-oriented and helpful approach in every interaction.
- Respond to customer questions, provide clear information, and deliver service that reflects strong listening and communication skills.
- Record call details, update customer information, and complete order or account-related data entry with accuracy.
- Manage daily work independently in a remote environment while staying productive and meeting performance expectations.
- Use a personal computer setup, headset, ethernet connection, and dependable high-speed internet to perform job duties effectively.
- Follow all required work-from-home standards, including maintaining a wired internet connection rather than relying on Wi-Fi.
- Support call center operations by handling both customer service tasks and outbound contact activities as assigned.
- Previous experience in customer service, call center support, telemarketing, sales, or outbound calling is preferred.
- Ability to confidently handle frequent outbound calls throughout the workday.
- Strong verbal communication skills with the ability to listen carefully and respond appropriately.
- Solid attention to detail and accurate data entry skills.
- Ability to work successfully and independently in a remote setting.
- Must reside in New Mexico and be eligible to work from Albuquerque, New Mexico.
- Must provide a personal laptop or desktop computer, headset, ethernet cable, and reliable high-speed internet service.
- All candidates are required to complete pre-employment screening requirements.