We are looking for a Customer Service Representative to join a mission-driven organization in Indianapolis, Indiana, where each conversation is an opportunity to support veterans, their families, and the broader community. This contract position with permanent potential is ideal for someone who brings patience, professionalism, and a genuine commitment to helping others. The role requires strong communication, careful documentation, and the ability to manage inquiries efficiently across multiple systems in a fast-paced service environment.
Responsibilities:
- Assist customers by phone and through other communication channels, providing courteous, accurate, and solution-focused support for a range of questions and concerns.
- Use several applications at the same time to review information, update records, and complete service tasks without losing accuracy or efficiency.
- Investigate customer issues, identify practical next steps, and involve the appropriate team members when a matter requires escalation.
- Record interactions thoroughly and enter data with a high level of precision to maintain complete and reliable account information.
- Adjust quickly to updated procedures, changing priorities, and new tools while continuing to deliver consistent service.
- Work closely with coworkers and supervisors to share information, resolve service challenges, and contribute to a supportive team atmosphere.
- Listen carefully to customer needs, communicate clearly in both written and verbal formats, and help calm difficult situations with professionalism and empathy.
- Maintain dependable attendance and follow assigned schedules to ensure consistent coverage for customers and the team.
- Previous experience in customer service, call center support, or a similar client-facing role.
- Ability to communicate professionally and empathetically while handling routine and complex customer interactions.
- Comfort navigating multiple systems, applications, and screens during active customer conversations.
- Strong problem-solving skills with the judgment to resolve issues independently or escalate when appropriate.
- High attention to detail in data entry, documentation, and process compliance.
- Proficiency with basic office tools, including Microsoft Word and Microsoft Excel.
- Reliable attendance, punctuality, and commitment to meeting scheduled work hours.