We are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping information accurate across multiple systems. The role combines phone support, written correspondence, and administrative coordination to ensure a smooth customer experience.
Responsibilities:
- Handle incoming customer calls with professionalism, provide timely assistance, and resolve routine questions or service concerns.
- Place outbound calls as needed to follow up on requests, confirm details, or support ongoing customer interactions.
- Respond to email inquiries clearly and courteously while maintaining accurate records of each communication.
- Enter orders and update customer information in internal systems with close attention to accuracy and completeness.
- Schedule appointments and coordinate timing details to support customer needs and internal workflow.
- Welcome and assist visitors in the showroom, offering product or service guidance and directing requests appropriately.
- Perform data entry tasks and maintain organized documentation to support daily customer service operations.
- Use Microsoft Excel and Microsoft Word to prepare, track, and manage customer-related information and routine reports.
- Previous experience in customer service or a call center environment with regular phone-based interaction.
- Ability to manage a high volume of inbound and outbound calls while maintaining a detail-oriented and helpful approach.
- Strong written communication skills for handling email correspondence accurately and clearly.
- Experience with data entry and order processing, with a focus on precision and efficiency.
- Proficiency in Microsoft Excel and Microsoft Word for everyday administrative and customer support tasks.
- Comfortable scheduling appointments, updating records, and balancing multiple priorities throughout the day.
- Ability to work effectively in a showroom or customer-facing setting while delivering a positive service experience.