Archived listing. The details below describe a past opening.
We are looking for a Customer Service Representative to join a team in a contract-to-permanent role. This position is ideal for someone who enjoys helping customers, resolving questions with professionalism, and creating a positive experience in every interaction. The person in this role will support both routine service needs and more complex concerns while working closely with colleagues to maintain high service standards.
Responsibilities:
- Respond to customer inquiries by phone and other communication channels, providing accurate information and timely support.
- Build strong working relationships with customers, clients, and internal partners to encourage confidence and continued program engagement.
- Handle service issues with patience and professionalism, calming difficult situations and directing unresolved matters to the appropriate advanced support or leadership teams.
- Document conversations, concerns, and outcomes thoroughly in the system to ensure complete and accurate records.
- Perform support-related administrative work such as account maintenance, user updates, billing preparation, onboarding activities, and confirmation communications.
- Contribute to service quality goals by meeting departmental performance targets, service level commitments, and accuracy expectations.
- Take part in training sessions, team discussions, and feedback activities to strengthen knowledge and improve customer support practices.
- Share observations with leadership and teammates to help refine procedures, training materials, client reviews, and new program rollouts.
- Assist with outbound follow-up and launch-related communications when needed to support customers and internal initiatives.
- Previous experience in customer service, call center support, or a similar customer-facing environment.
- Ability to manage inbound and outbound calls while maintaining a detail-oriented and customer-focused approach.
- Strong verbal and written communication skills with the ability to explain information clearly and courteously.
- Experience handling order entry, account updates, or related administrative support tasks with attention to detail.
- Comfortable navigating systems to record interactions, track requests, and maintain accurate documentation.
- Ability to remain composed during escalated situations and use sound judgment when resolving or routing issues.
- Dependable work habits, including punctuality, accountability, adaptability, and a positive team-oriented attitude.