Archived listing. The details below describe a past opening.
We are looking for a Customer Service Representative to join a team in Tonawanda, New York for a Long-term Contract opportunity. This position is best suited for someone who enjoys helping customers, managing order-related inquiries, and providing dependable support in a fast-paced office setting. The ideal candidate brings strong communication skills, a service-focused mindset, and the ability to handle both phone-based and administrative tasks with professionalism.
Responsibilities:
- Respond to incoming customer calls and messages with timely, courteous, and accurate support.
- Enter and update customer orders, account details, and service information in internal systems.
- Assist customers with product, order, and general service questions while ensuring a positive experience.
- Make outbound calls when follow-up is needed to confirm information, resolve issues, or provide status updates.
- Coordinate with internal teams to address customer concerns and help move requests through to completion.
- Use Microsoft Office and customer service platforms such as HubSpot to document activity and maintain organized records.
- Support day-to-day office-based service operations while maintaining professionalism and attention to detail.
- Perform occasional physical tasks, including lifting materials weighing up to 50 pounds when required.
- Previous experience in customer service, call center support, or a similar client-facing role.
- Ability to manage inbound and outbound calls with confidence and professionalism.
- Experience with order entry and maintaining accurate customer records.
- Working knowledge of Microsoft Office; familiarity with HubSpot is an advantage.
- Strong communication skills and a positive, adaptable approach to customer interactions.
- Valid driver’s license required.
- Ability to work on-site in Tonawanda, New York in a business casual office environment.