Archived listing. The details below describe a past opening.
We are looking for a Customer Service Representative to support member interactions for a Contract position in Dublin, California. This role is ideal for someone who enjoys delivering attentive service, resolving questions efficiently, and creating a positive experience across phone and in-person interactions. The position requires strong communication, sound judgment, and the ability to document details accurately while managing a steady volume of inquiries. Experience in a call center as well as experience working within the dental industry or insurance industry is strongly preferred.
Customer Service Representative Responsibilities:
- Deliver responsive support to members by phone and in person, ensuring each interaction is handled professionally and courteously.
- Assess customer concerns, gather the right details, and provide clear, accurate answers or practical next steps.
- Assist walk-in members with health and welfare-related questions, offering service that is helpful, respectful, and efficient.
- Record conversations, inquiries, and outcomes thoroughly to maintain accurate service documentation.
- Manage inbound call activity effectively to help maintain a high answer-rate standard for the team.
- Recognize situations that require additional attention and route complex or sensitive matters to a supervisor promptly.
- Complete administrative and service-related support tasks assigned by leadership to help daily operations run smoothly.
If you are interested in this Customer Service Representative role, please apply today!
- Strong verbal and written communication skills with the ability to explain information clearly and professionally.
- Prior experience in customer service, preferably in a call center or high-volume support environment.
- Background in dental insurance or related dental service support.
- Comfort handling inbound and outbound calls while maintaining accuracy and professionalism.
- Proficiency with computer applications and the ability to navigate multiple systems efficiently.
- Ability to research issues, solve problems, and make sound decisions based on member needs.
- Strong attention to detail with consistent follow-through in documenting customer interactions.