Archived listing. The details below describe a past opening.
We are looking for a Customer Service Representative to support daily client interactions and ensure a positive service experience for customers in Lexington, South Carolina. This Long-term Contract opportunity is ideal for someone who can manage multiple priorities, communicate clearly, and maintain strong attention to detail in a fast-paced setting. The role requires a dependable, detail-oriented individual who can handle a high volume of inquiries while staying organized and focused on accurate service and order support.
Responsibilities:
- Respond to incoming customer calls and messages with professionalism, providing timely assistance and clear information.
- Enter and update customer orders accurately, ensuring all details are recorded correctly in internal systems.
- Manage several tasks at once while keeping work organized and service levels consistent throughout the day.
- Support both inbound and outbound customer communication related to questions, order status, and general account needs.
- Document customer interactions thoroughly to maintain accurate records and support follow-up activity.
- Use customer service platforms, including CRM tools such as Salesforce when applicable, to track requests and resolutions.
- Maintain reliable performance during standard business hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m..
- After completing training and meeting connectivity requirements, participate in a limited remote work schedule as approved.
- Previous experience in customer service, call center support, or a similar client-facing environment.
- Ability to handle multiple responsibilities efficiently without losing attention to detail.
- Strong written and verbal communication skills for effective interaction with customers and team members.
- Experience with inbound calls, outbound calls, and order entry processes.
- Comfort working with computer-based systems and learning new tools quickly.
- Familiarity with CRM platforms, including Salesforce, is a plus.
- Dependable internet connectivity for any approved remote work arrangement.